Platypus

Refund and Cancellation Policy

Last Updated: May 27, 2026

Important: This template is provided for operational drafting support only and is not legal advice. Have qualified counsel review and customize this policy before production use.

This Refund and Cancellation Policy applies to paid subscriptions and services offered by [[Company Legal Name]] for Platypus.

1. Subscription Billing

  1. Paid subscriptions are billed in advance on a monthly or annual basis unless otherwise stated.
  2. Charges renew automatically until canceled.

2. How to Cancel

  1. You may cancel at any time through [[Billing Portal URL]] or by contacting [[Billing Email]].
  2. Cancellation takes effect at the end of the current billing period unless otherwise required by law.

3. Refund Rules

  1. Fees are generally non-refundable after payment.
  2. We do not provide partial-period or prorated refunds for unused time, except where required by law.
  3. If we materially fail to deliver the paid Service and do not cure within a reasonable time after written notice, we may issue a full or partial refund at our discretion.

4. Annual Plan Exception (Optional)

If you choose to offer this option, keep this section. Otherwise remove it.

  1. Annual plans may be refunded within [[X]] days of initial purchase if account usage remains below [[usage threshold]].
  2. Renewal charges are non-refundable unless required by law.

5. Upgrades and Downgrades

  1. Upgrades may take effect immediately with prorated billing adjustments.
  2. Downgrades typically take effect at the next renewal date.
  3. Features associated with a higher tier may be disabled at downgrade effective date.

6. Chargebacks and Payment Disputes

  1. Before initiating a chargeback, contact [[Billing Email]] so we can attempt to resolve the issue.
  2. Accounts with unresolved payment disputes may be suspended.

7. Taxes and Fees

You are responsible for applicable taxes, duties, and governmental charges related to purchases, except taxes based on our net income.

8. Consumer Protection Rights

Nothing in this policy limits non-waivable rights under applicable consumer protection laws. If local law grants additional refund or withdrawal rights, those rights apply.

9. Policy Changes

We may update this policy. Material changes apply prospectively and will be communicated through reasonable notice.

10. Contact

Billing and cancellation questions:

[[Billing Contact Name or Team]]

[[Billing Email]]

[[Mailing Address]]